Website Terms of Use and Sale

Website Terms of Use and Sale

These terms and conditions (“Terms”) are the terms on which we make available our website (referred to below as the “Website”) to consumers. Please read these Terms carefully before you start to use the Website. By using the Website you confirm that you accept these Terms and you should not use the Website if you do not agree to them. You should keep a copy of these Terms for future reference.


We are Anciela Ltd a company registered in England and Wales under registration number 12066118. Our registered address is Anciela Studios, 160-164 Grays Inn Road, WC1X 8ED, London, United Kingdom.

If you have any questions, complaints or comments about this Website then please contact us on



You agree to notify us immediately by email to if you become aware of or suspect any unauthorised use of your information.

Your promises to us

You confirm that:

all information and details provided by you to us are true, accurate and up to date in all respects; and you will comply with the restrictions on your use of the Website as set out in these Terms.

You agree that in using the Website you will not:

use the Website for any unlawful purpose or in any way that interrupts, damages, impairs or renders the Website less efficient; transfer files that contain viruses, Trojans, worms or other harmful material; or access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Website security measures;

You agree to compensate us fully if:

a claim or legal proceeding is brought against us by any other person as a result of your breach of these Terms; and/or you have acted negligently, recklessly or in a deliberately harmful way and we have suffered losses as a result of your use of the Website or any content you have submitted to us.

Rights granted and rights reserved

We reserve the right to suspend, restrict or terminate access to the Website or any part of it at any time without notice. We endeavour to ensure that the Website is always available but do not guarantee that it will be available uninterrupted or error free.

We are the owner or the licensee of all Website design, text, graphics and software as well as the owner or licensee of all present and future intellectual property rights in any of the products displayed therein. Trademarks and logos shown on the Website are either owned by Anciela Ltd or a third party. Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights or the intellectual property of third parties.

You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content for the purpose of viewing it, provided that no more than one copy of any information is made.

Any use other than that permitted may only be undertaken with our prior express authorisation.

Links to and from other Websites

You may link to our home page provided that you do so in a fair and legal way and not in a way that may damage or takes advantage of our reputation or that suggests any form of association, approval or endorsement on our part.

You may not frame our Website nor may you create a link to any part of our Website other than the home page unless we give you written permission (which we may withdraw at any time).

Where our Website contains links to other websites provided by third parties, these links are provided for your information only and do not constitute an endorsement by us of those sites. We have no control over the contents of those sites, and accept no responsibility for them or any loss or damage that may arise from your use of them.

About the information on this Website

We aim to update our Website regularly, and may change the content at any time. Any of the material on our Website may be out of date at any given time and we are under no obligation to update this material.


The ordering process and order confirmations

Your order constitutes an offer to us to buy the relevant product. All orders are subject to availability and to acceptance by us. We will send you an email acknowledging receipt of your order. Please note that this does not constitute acceptance by us. The contract for purchase of the product is only formed when we send you an email confirming acceptance of your offer.

We reserve the right not to accept an order for any reason (including, but not limited to, where we have not been able to obtain authorisation for payment, shipping restrictions apply or a product is out of stock).

All products are subject to availability. We will inform you as soon as reasonably possible in the event that the goods you have ordered are unavailable. In the event that the goods you have ordered are unavailable, a full refund will be offered.

Prices and payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. Our prices may change at any time but price changes will not affect orders we have confirmed with you. If the price of a product is obviously wrong, we will not be obliged to provide the product to you at that price.

Prices shown are inclusive of UK VAT. However, if the rate of VAT changes between the date of your order and the date we take payment we will adjust the rate of VAT that you pay.

We accept payment by the following debit or credit cards only: Visa, Delta, Electron, Mastercard, Eurocard, Maestro and American Express. Payment will be debited from your account shortly before dispatching the product to you.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Delivery, delivery charges and ownership

We accept orders for delivery to Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Channel Islands, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Italy, Japan, Latvia, Lichtenstein, Lithuania, Luxembourg, Macau, Malaysia, Mexico, Monaco, New Zealand, Norway, Poland, Portugal, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, The Netherlands, Turkey, Ukraine, United Arab Emirates, United Kingdom & USA. Please contact us if the country of your residence is not included in the list above via Prices do not include delivery and you shall be charged the price for the type of delivery you select when placing your order.

Unless stated otherwise on the product page, our delivery prices are as follows:

UK – free delivery

Europe (other than UK) – 15GBP

USA & Canada – 30GBP

Rest of World (other than Europe, USA and Canada) – 45GBP

We shall endeavour to deliver the product to you as soon as possible after you place your order and in any event within 30 days, for countries in Europe, and within 45 days, for countries outside of Europe (beginning on the day after the day you place your order) unless you have agreed a later delivery date. If we are unable to deliver the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.

As soon as the product is delivered to you, or to the person nominated by you to take delivery on your behalf, you are responsible for it.


We recommend that whenever you return products to us you send them via an insured, traceable delivery service. Please return products to us in suitable packaging to ensure they reach us in good condition and, in the case of, accessories returned in the original box wherever possible.

Return of non-faulty products

We hope you will be happy with your purchase from Anciela. As the products on are made to order, we can’t guarantee that a refund will be granted. Please notify us to see what we can do for you. Please email us on

Please note that you do not have the right to return the following types of products, unless they are faulty:

products which have been made to your specification, tailored or personalised for you (“Bespoke Products”); and products that are delivered to you sealed (in whole or in part) and are not suitable for return due to hygiene reasons and have been unsealed (in whole or in part) following delivery (for example, lingerie, swimwear and earrings)

We will refund the purchase price of products returned using the same means of payment used for your initial purchase (unless you agree otherwise). We will not refund the cost of returning products to us or the cost of delivery charges that exceed the lowest delivery charge relevant to you (for example, the extra cost of express delivery).

Products are your responsibility until they reach Anciela. Please ensure that items are packaged correctly to prevent any damage in transit. We are not responsible for any items that are damaged once returned.

Please note that if you fail to take care of returned products, or fail to return the product to us, we will be entitled to reduce the amount we refund to you to take into account the reduction in value of the product or to withhold the refund. If we have already made a refund we may charge you for the reduction in value. For example, reductions may be made where products have been damaged, washed, altered or worn, labels or tags have been removed or shoes have been worn on an uncarpeted surface.

Return of faulty products

If you are unhappy with any product please contact us on as soon as possible.

If a product is of an unsatisfactory quality or does not meet the description given on the Website at the time you placed your order, please contact us as soon as possible on If they are of an unsatisfactory quality or do not meet the relevant description, we will refund the purchase price. For orders from the UK, we may be able to arrange for a courier to collect them from you, please contact us to request this.


You have certain rights under the law. These include:

that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website; certain remedies if a product is defective; and a right to cancel your order before your order has been taken into production.

Nothing in these Terms is intended to affect these rights. For more information about your legal rights in the UK contact your local Citizens Advice Bureau or Trading Standards Office.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images indicated on our website.

We are not responsible for losses and damage that you might suffer which are:

not caused by our breach of these Terms;

a side effect of the main loss or damage and which are not reasonably foreseeable by you and us when you begin to use the Website;

a result of our failure to provide the Website (or any part of it) or withdrawal of products from the Website or a result of our refusal to accept an order for any reason;

a result of any unauthorised access to your personal information (unless this is due to our negligence);

caused by a distributed denial-of-service (DDOS) attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other material due to your use of the Website (including your downloading any content from the Website or any website linked to it);

failure to meet any of our obligations where we are prevented from doing so by events beyond our control (including, but not limited to, fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity).

Our total liability to you for any loss or damage arising in connection to this Agreement will be limited to 150% of the value of products purchased by you.

If you are buying products in the course of a business, rather than for personal use, the terms and conditions for business sales shall apply.

We do not exclude liability for death or personal injury caused by our negligence or that of our employees and agents or for fraud.


We may change these Terms from time to time by amending this page and will give you reasonable notice of any material changes. By continuing to use the Website you accept the version of the Terms current at the time of your use. Changes to these Terms will not affect any order from you that we have already accepted. We recommend that you check this page for updates from time to time.

If we need to notify you under these Terms, we will do so by email to the email address which you have given to us. If you need to notify us under this Agreement please do so by email to

We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to another legal entity. You agree that we may do so provided that:

this will not adversely affect the standard of the products or the service you receive under these Terms; and in the case of transfer only, after we notify you of the date on which we will transfer our rights and obligations under these Terms to another legal entity, your only rights under or in connection with these Terms will be against the new legal entity and not against us.

These Terms are personal to you. You may not transfer your rights or obligations under these Terms to anyone else without our written consent.

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

These Terms are not intended to give rights to anyone except you and us.

We will do our best to resolve any disputes over these Terms. If you wish to take legal action:

if you order from within the United Kingdom you may take such action against us under the laws of the relevant part of the United Kingdom in your local courts

if you order from outside the United Kingdom you must take such action in England and the laws of England shall apply.

These Terms are only available in the English language.

These Terms were last updated on 07/02/2020